Return & Refund Policy

Returns are accepted only in cases where the product received is:

• Damaged during delivery
• Incorrectly shipped
• Defective or leaking upon arrival

To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.

For damaged, leaked, or incorrect orders, customers are required to provide a clear unboxing video showing the package from the moment it is opened.

The video should clearly show the shipping package, product, and condition of the item received.

Without an unboxing video, we may not be able to process a damage or wrong-product claim.

Due to the nature of fragrance products, opened, used, sprayed, or partially used perfumes and attars are not eligible for return or refund unless the product is defective or the wrong product was sent.

We do not accept returns simply because a customer does not personally like or prefer the fragrance after opening or using it.

If you receive a product different from what you ordered, please contact us within 48 hours of delivery with your order details and an unboxing video.

After verification, we may arrange a replacement or provide another appropriate resolution.

If your product arrives damaged or leaking, please contact us within 48 hours of delivery.

Please provide:

• Order details
• Clear photographs of the product and packaging
• A complete unboxing video

After reviewing the claim, we will provide a replacement or another appropriate resolution.

The following products are not eligible for return or refund:

• Opened or used perfumes and attars
• Products returned without prior approval
• Products damaged after delivery due to customer handling
• Products without their original packaging
• Products where a fragrance preference has changed after opening or use

If your return or refund request is approved, the applicable refund will be processed after the returned product or claim has been verified.

The refund amount and method will depend on the circumstances of the order and the payment method used.

Shipping charges may not be refundable unless the issue was caused by an error on our part.

To request a return, replacement, or refund, please contact us through our official Instagram account:

Instagram
@zeb_aroma

Please include your order details, photographs, and unboxing video where applicable. Our team will review your request and guide you through the next steps.

ZEB Aroma reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this website.

By placing an order with ZEB Aroma, you acknowledge and agree to this Return & Refund Policy.